At Stemtox, customer satisfaction and transparency are important to us. We offer a clear and fair return and refund process to ensure confidence in every purchase.
Eligibility for Returns
- Returns are only eligible for products purchased directly through Stemtox.com
- Products may be returned within 30 days of delivery
- Items must be returned in original packaging
- Proof of purchase is required
Refund Process:
- Once the returned item is received and inspected, eligible refunds are processed within 7–10 business days
- Refunds are issued to the original payment method
Defective or Damaged Products:
If you receive a product that is defective, damaged, or missing contents, please contact us immediately with:
- Copy of original receipt
- Order number
- Photos or video of the issue
We will arrange a replacement or full refund after verification.
Important Notice
Purchases made through third party sellers, resellers, or event booths may be subject to different return terms and are not guaranteed under this policy..
Contact for Returns
Email: cs@stemtox.com
Response Time: Within 24–48 business hours
Last updated: [JANUARY,2026 ]