Support

Stemtox products can be used individually, however, for optimal results, we recommend using the entire Stemtox systems as the products are designed to work synergistically.

We do recommend using both A.TOX and B.TOX simultaneously, for best results. Apply A.TOX first followed by B.TOX.

Returns are handled directly through the retail location from which your original purchase was made. If you are unsure about the retailer’s return policy, please contact your original retailer directly to learn more about their policy.

Stemtox Skin Systems offers complimentary worldwide shipping.

A.Tox and B.Tox contain 14.5g of serum and are filled in an FDA registered facility, in Los Angeles, Calif. At Stemtox Skin Systems we go above and beyond to ensure quality assurance for each and every product we produce. As an international company, we produce thousands of products per year and unfortunately, a small percentage of our most recent batch of components state the incorrect fill amount. This is a typo and does not reflect the actual contents within the component. Please feel free to contact our customer service department if you have any questions. We apologize for the inconvenience.

Refunds are processed within 7–10 business days after inspection.

Contact support immediately for replacement or refund.

No. Results are temporary but cumulative and vary by individual and specific product.

Only purchases from authorized sellers qualify for Stemtox guarantees.

Email cs@stemtox.com

Stemtox is a cosmetic skincare solution designed to help improve the appearance of skin by creating a smoother, firmer look. It is not a medical product, injectable, or prescription treatment, and results may vary depending on individual skin type and usage.

No. Stemtox is a cosmetic product and is not intended to diagnose, treat, cure, or prevent any medical condition. Stemtox is formulated in an FDA registered facility in the U.S and comply with applicable cosmetic regulations.

No. Stemtox provides temporary cosmetic results only. Effects vary by individual and are cumulative. Regular use may be required to maintain visible results.

Results vary depending on skin type, usage, and environmental factors. Stemtox does not guarantee a specific duration, as cosmetic outcomes differ from person to person.

Stemtox works by delivering temporary skin-smoothing and tightening effects when used as directed. It does not alter skin structure or provide permanent changes.

Stemtox is intended for adult users. Both men and women can use the product, though individual results may vary based on skin condition and usage habits.

When used according to instructions, Stemtox is safe for cosmetic use. Users with sensitive skin should perform a patch test before full application.

Most users do not experience side effects. If irritation or discomfort occurs, discontinue use and contact customer support for guidance.

Stemtox should be purchased only from Stemtox.com or officially authorized sellers to ensure product authenticity, warranty coverage, and refund eligibility.

An authorized seller is a retailer officially approved by Stemtox to sell genuine products. Purchases from unauthorized sellers may not qualify for replacements or support.

Only purchases made through Stemtox.com directly is qualified for the refund policy. We do not issue refunds for purchases made through authorized third party sellers. Event or expo purchases may follow different terms set by the seller. We do not issue refunds for purchases made through authorized third party sellers. Each retailer has their own refund and return policies.

Stemtox accepts returns within 30 days of delivery, subject to eligibility requirements. Items must be returned in original condition with proof of purchase. Only purchases made through Stemtox.com directly qualify for the refund policy. We do not issue refunds for purchases made through authorized third party sellers. We do not issue refunds for purchases made through authorized third party sellers. Each retailer has their own refund and return policies.

Approved refunds are processed within 7–10 business days after the returned product is received and inspected.

Contact cs@stemtox.com immediately with your order number and photos or video evidence. A replacement or refund will be arranged after verification.

Yes. Verified defective or damaged products are eligible for replacement or refund according to the Refund & Return Policy.

You can contact Stemtox customer support by emailing cs@stemtox.com. Responses are provided within 24–48 business hours, Monday through Friday.

Include copy of original receipt, order number, a clear description of the issue, and supporting images or videos to help resolve your request faster.

Yes, Stemtox can be used alongside most skincare products. Avoid combining it with harsh or irritating treatments unless advised otherwise.

Yes. All payments are processed through secure, encrypted payment gateways. Stemtox does not store customer payment details.

No. As a cosmetic product, Stemtox does not guarantee specific results. Outcomes vary based on individual skin characteristics and usage.

You can review all official policies, including refunds, authorized sellers, and support guidelines, directly on stemtox.com.